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FAQ’s SPRING WEEKLY LESSON TRANSITION TO SUMMER QUARTER

Can I Still Swim Or Enroll In Weekly Classes Now?

Yes! Families can enroll in our Spring Weekly Classes and enjoy swimming now through June 9! Spring Weekly will officially end June 9. Our Summer Quarter of swimming will begin June 10. Remember summer registration is near as well so we want to coach our families the process and set help navigate expectations.

When Is Summer Quarter Registration?

Early Registration for all Active swimmers will be Monday, April 8 – Sunday, April 14. All Summer Registration for New or In-Active families will begin Monday, April 15.

Will I be charged for Summer Quarter Swim Lessons upfront?

All Summer Session Billing will be charged in full on June 1, 2019. All Camps and Clinics will be charged the day of registration.

What If I Have A Current Promotion Extending Into The Summer Session?

Families who have purchased lessons under any previous promotion can apply promotional swim lessons to:
– Swimming multiple days per week until June 9.
– Summer Session, Summer Camps, or Clinics.
– Their Family account to swim in future Quarters.

What Happens To My Make Up Lessons?

Make Up Lessons must be used by June 9, 2019. Any unused Make Up Lessons will become vouchers for Free Family Swim for two attendees.

Schedule

What Is The New Make Up Lesson Policy?

If your Student misses a Lesson, we offer a Make Up Voucher good for a Free Family Swim for two attendees. Each Student can receive: two Make Up Vouchers per Session, one Make Up Voucher per Camp or Clinic. In the event you miss more than two Lessons due to an extended illness or injury, please contact your location’s management team. A credit will be added to your account to be used by any one of your family members towards future Lessons.

Will I Be Automatically Registered For Summer Session If I’m Enrolled In Spring Month To Month Swim Lessons?

No. All Students need to register for Summer Quarter. Early Registration for all active swimmers will be Monday, April 8 – Sunday, April 14. Summer Registration for New or In-Active families will begin Monday, April 15. Current families can use the online Parent Portal. All Families can register online, call us, or visit a location.

If I Don’t Want To Swim In The Summer, Do I Need To Submit A Withdraw Notice?

Yes. We appreciate your support and cooperation during this process. We will do our best to reach out to you to confirm your swim plans for the summer. If we do not hear from you with your confirmed summer swim plans, we will withdraw you from our swim program by June 9, 2019..

If I Have More Than One Student, Can My Students Swim At The Same Time?

We try our best to accommodate families with more than one Student. We offer a variety of classes for different ages and abilities to facilitate easier family scheduling.

What If There Is A Preplanned Closure On My Swim Day?

Fees will be prorated for preplanned closures.

The Swim Calendar Says 12 Weeks, But Thursdays Only Have 11 Days Will I Get Charged For 12?

Families will only pay for the number of swim days in the Session, meaning if they swim on Thursdays, they will only get charged for 11.

Registration

How Do I Register?
New families can register online at bearpaddle.com, call us, or stop by any of our locations. Current families can use the online Parent Portal, call us, or stop by any of our locations!
What Is The Parent Portal?
Families with a Parent Portal can register for lessons, view available classes, add swimmers, and update any family information!
How Do I Know Which Swim Level Is Best For My Student?
Prices vary by location. Visit bearpaddle.com to view our most up to date pricing.
How Do I Pay For Lessons?
All lessons are paid in full at time of registration. Bear Paddle accepts all major credit cards. For the Summer 2019 transition, all Summer Session fees will be charged on June 1, 2019. All Summer Camp and Clinics will be charged at the time of registration.
Do You Offer A Payment Plan?
The Payment Plan option is only available for Session families. Payment Plan families will be charged 50% down the day of the registration. The remaining 50% will be charged on the 4th Monday of the Session. A $10.00 processing fee will be added to Payment Plan families. Late fees will be applied to payments not received on the day payment is due.
Do You Offer Multiple Student Discounts?
Yes! We do offer multiple Student pricing! The second Student enrolled in lessons receives 10% off lessons. Any additional Students receive 20% off lessons. Please visit bearpaddle.com to view our most up to date multi Student pricing.
How Far In Advance Can I Register For An Upcoming Session?
Registration begins for all families eight weeks before the Session begins. Please visit bearpaddle.com to view our most up to date Session registration dates.
What is Early Registration?
Current families can register one week before registration is released to the general public. This allows for current families to have priority in selecting their next class day and time. Register using your Parent Portal or stop by the front desk!
Do You Charge Enrollment Fees?
Yes, all new families will be charged a one-time $25 enrollment fee. This fee helps us provide the best possible customer service to you and your family.

Student Progress

What If My Student Is In The Wrong Level At The Beginning Of The Session?

We evaluate each Student at the first Lesson and will address any situation where a class is not a match based on the skill level of the group. If you have concerns, please let a Deck Specialist know right away. Our goal is to provide the best lessons for our Students and to always have Students in the best class for their skill and development level.

What If My Student Moves Up A Level Early In The Session?

If a Student improves greatly in the first few lessons in the Session and should need to move classes, we will do our best to accommodate the change in level. Families will have the option to Add a Swim during the first six weeks of a Session, therefore classes are open for some movement. Teachers will also have the training to challenge Students with next level skills as Students master skills of current class.

How Will I Know How My Student Is Progressing In Their Class?

Teachers will provide progress reports and homework tips for your Student on a weekly basis. You will also receive a formal Level Recommendation in each Session. The Teacher and Deck Specialist will work together to inform parents as skills are being mastered and ensure Students are challenged on new skills when current level skills are achieved.

What Is A Level Recommendation?

Level Recommendations are completed towards the end of a Session, Camp, or Clinic by the Teacher and Deck Specialist. Level Recommendations will inform you on how your Student has progressed and recommendation on the proper level placement for the next quarter.

What If My Student Moves Up A Level After Receiving Their Level Recommendation For The Next Session?

We realize that after Level Recommendations are given, there are still weeks left to improve. As such, our Teachers are trained to ask the Deck Specialist to retest the Student and address the Families that need to move to a new Level in the next Session. Our Deck Specialists are also always available to address any concerns families may have after receiving a level recommendation from their Teacher.

When Will Patches Be Given Out?

Skill Patches will be given out during the last week of the Session, Camp, or Clinic.

Will My Student Graduate After Each Session?

Each Student progresses at their own pace. A Student will graduate to the next level when they demonstrate the swim skills needed in that level confidently and consistently. Our goal is to ensure Students advance as quickly as possible. Some Students may require multiple Sessions to gain the confidence and skills to swim safely in the next level. The best way to ensure Student progress and build confidence is with additional swimming via added swim lessons and use of family swim. Students tend to regress when taking a break from swimming.

Program

How Long Is Each Session?

Our Sessions vary in length between 10 and 15 weeks based on Session.

How Long Is Each Swim Lesson?

Each Swim Lesson is 30 minutes in length.

At What Age Can I Register My Student To Begin Lessons?

Students can begin swimming lessons as early as 6 months old, however we offer beginner levels for Students of all ages. We strive to ensure all Students are equipped with the lifesaving skills taught in our Flip To Breathe swim level. As such, we recommend beginning lessons as early as works for your family.

How Many Students Are In Each Class?

Student to Teacher ratios vary between 3:1 and 6:1 based on each Student’s age and level.

Do you Offer Family Swim?

Yes! Please visit bearpaddle.com to view our most up to date Family Swim offerings.

Are Drop In Lessons Offered?

Not at this time, however, Family Swim is a great option!

Are Private, Semi-Private, Or Special Needs Classes Offered?

Yes, if you would like to schedule a private, semi-private, or special needs class, please call us or stop by any of our locations. Our Private, Semi-Private, Or Special Needs Classes follow the same schedule commitment and payment plan as any other class or level that is offered.

What Is A Camp And When Is It Offered?

Camps are offered seasonally and typically align with school breaks to provide families the opportunity to swim multiple times in a one or two week setting. During Camps, Students swim 3 to 5 times each week for maximum swimming progress in the shortest amount of time. Please visit bearpaddle.com to view our most up to date Camp offerings.

What Is A Clinic And When Is It Offered?

Clinics are offered several times throughout each quarter and provide an alternative swimming schedule to provide flexibility to our families. Rather than a weekly lesson for 10 to 15 weeks, Clinics allow kids to swim twice a week for four weeks at a time. If you are unable to commit to a full Session, Clinics may be for you! Please visit bearpaddle.com to view our most up to date Clinic offerings.

Any Perks For Referring A Friend?

Yes! You will receive a $20 Bear Paddle Gift Card for use in a future Session, Camp or Clinic.

Schedule

Where Can I Find Your Swim Schedule?

Our website, bearpaddle.com, reflects our most up-to-date swim schedule and only displays classes with space available for enrollment. We offer Swim Lessons seven days a week to make swimming a convenient and consistent part of your Student’s routine.

Can I Enroll In A Session After It Has Started?

Yes! We allow late enrollments for the first three weeks of each Session into any class and for the first six weeks of each Session in classes with sizes of 0-1 Students enrolled. If you enroll after the Session begins, your tuition will be prorated.

My Schedule Is Busy, How Can Ensure I Get My Preferred Day And Time?

There will be a few options for families to get their preferred day and time. Pre-Registration into a Session guarantees your preferred class day and time. Early Registration allows current families to enroll before registration opens to the public giving them first choice of available class day and time. Signing up for multiple Sessions at once will also guarantee your preferred class day and time!

Will My Student Have The Same Teacher?

It is our goal the same Teacher will teach every class in a given Session, Camp, or Clinic. As each Teacher’s schedule changes from Session to Session, we can not guarantee the same Teacher will be available in the upcoming Session, but we will try our best to accommodate.

What If My Student Misses A Lesson?

If your Student misses a Lesson, we offer a Make Up Voucher good for a Free Family Swim for Two Attendees. Each Student can receive: two Make Up Vouchers per Session, one Make Up Voucher per Camp or Clinic. In the event you miss more than two Lessons due to an extended illness or injury, please contact your location’s management team. A credit will be added to your account to be used by any one of your family members towards future Lessons.

What If My Student Needs To Change Classes?

We will accommodate schedule changes to the best of our ability within the first six weeks of any Session. We only allow transfers into classes with 0-1 Students enrolled and transfers are subject to a $10 Transfer Fee.

Will Classes That Aren’t Full Be Cancelled?

We reserve the right to cancel any classes with one swimmer. In this case, we will offer other day and time option(s) to accommodate your Student.

Can My Student Swim More Than One Time Per Week?

Yes! Repetition is the key to learning how to swim. Swimming more often will increase the momentum of your Student’s Skill development. Through Camps, Clinics and Add a Swim Options, we have several options to give you the flexibility to achieve repetition in swimming within your schedule. We also offer discounts for swimming more than once per week. Ask about our current offers at the Front Desk!

If I Have More Than One Student, Can My Students Swim At The Same Time?

We try our best to accommodate families with more than one Student. We offer a variety of classes for different ages and abilities to facilitate easier family scheduling.

What if I Cannot Commit To Swimming The Full Session?

Check out our Camp and Clinic offerings! We offer something for everyone.

What Is Your Cancellation Policy?

Session Registrations cancelled at least 48 hours in advance of the lesson time are not subject to any cancelation fee. You will receive your full tuition back in the form of a credit to your Family Account. Registrations cancelled less than 48 hours in advance of the start of your Session will be charged a cancelation fee in the amount of one lesson and the remaining tuition will be returned in the form of a credit to your Family Account. If you cancel your enrollment after the start of your Session, you will be charged for any lessons which have occurred (regardless of attendance), a cancelation fee in the amount of one lesson, and you will receive your remaining tuition back in the form of a credit to your Family Account.

Facility, Safety & Closings

What Are The Benefits Of A Saltwater Pool?

Saltwater ensures your Student will experience clean water and air that is gentler to skin, eyes, and lungs.

What Are Some Of Bear Paddle’s Safety Rules?

Please ensure Students are safe while at Bear Paddle. Please do not enter the pool prior to the Swim Teacher’s arrival to class. Please help us keep Students from running on the Pool Deck.

When Are Bear Paddle’s Scheduled Closings?

Bear Paddle will be closed on the following days: Easter Break, Memorial Break, Summer Break, Labor Day Break, Thanksgiving Break, and Winter Break. You will not be charged for Swim Lessons if your Student swims during these times.

What Will Happen In The Event Of A Pool Closure (Bathroom Incident, Power Outage, or Weather)?

In the event of an Unexpected Bear Paddle Closure, your Student will receive a Lesson Credit for use in a future Session, Camp or Clinic. Please be patient while Management assesses all situations. Some power outages are temporary and Swim Lessons can be completed. For severe weather, the management team will direct everyone to the changing area. Since our pools are grounded and we do not have an outdoor pool, we are able to continue with Swim Lessons during most severe weather. In the event of an emergency closing, our team will reach out to all affected families immediately via phone, email, and social media.

First Day

What Does My Student Need To Bring To Swim Lessons?

All Students will need to bring a swimsuit and a towel. All of our Students under the age of three are also required to wear a disposable and reusable swim diaper. Our Pool Deck has all the necessary teaching tools for your Student to use during their Swim Lesson, however your Student may bring their own goggles.

What Should I Expect On My First Day?

We will ensure your Student is in the right Swim Level. Both the Swim Teacher and Deck Specialist will work together to ensure each Student’s Skill Level meets the expectations of each class. If you feel your Student has not been assessed accurately or is in the wrong Swim Level, please notify the Deck Specialist.

How Can I Make Sure My Student Doesn’t Go To The Bathroom In The Pool?

To avoid a bathroom mishap in the pool, please arrive with enough time prior to your Swim Lesson to take your Student to the bathroom. Also, if your Student is under the age of three or is not potty trained, please ensure you have a disposable and reusable swim diaper on them during Swim Lessons.


"Our son enjoys his swim classes and the facility and staff are great. The instructors are very attentive and provide a safe atmosphere where children can learn and also enjoy themselves. We’re looking forward to his continued development as a swimmer and student."

- Luis L.
Aurora, Illinois

"Bear Paddle offers personalized lessons for your little ones! The instructors are always right there in the pool, within arms reach of students. My kids have shown a lot of improvement after just three lessons."

- Rebecca P.
Woodridge, Illinois

"My son loves coming to swim lessons every week. The small class sizes and individualized attention is great for him and his learning style. I am so happy with the progress he's made so far. I am so happy with my decision to enroll him at Bear Paddle Orland Park!"

- Katie F.
Orland Park, Illinois

"Bear Paddle provided such a great swim experience for my daughter. She went into swim camp apprehensive and left after 4 weeks feeling confident in the water. We will definitely be scheduling swim classes now that camps are over. We love Bear Paddle!"

- Kelly K.
Mason, Ohio

"I highly recommend this swim school! I enrolled my son last summer and I'm impressed how far he's come learning proper techniques and all! The instructors are great. They seem to care about each swimmer's progress. My son loves the patches they give out after achieving a skill/technique. They also make it fun and engaging for the kids. The staff in general are very helpful and welcoming."

- Jennifer O.
Bloomingdale, Illinois

"I love the Bear Paddle School. My son started off scared and in the matter of 5 weeks, he is very comfortable in the water! He is on his way to swimming like a fish! They cater to children and make learning to swim fun! I highly recommend this school for all children! Thank you Bear Paddle Oakley Station!"

- Candace W.
Cincinnati, Ohio